Last Updated: July 30, 2026

Welcome to FuzzyFreezy.

This Privacy Policy explains how FUZZYFREEZY LTD (“FuzzyFreezy”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

Our website is operated using WordPress and WooCommerce, which provide the website and online shopping functionality.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain your consent before processing personal information for purposes that require consent.

1. Business Information

Trading Name: FuzzyFreezy

Legal Entity: FUZZYFREEZY LTD

Company Number: 17057782

Registered Office Address: Office 17563 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

Email: support@fuzzyfreezy.shop

Business Hours: Monday – Friday: 9:00 AM – 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

Phone: +447988581623

2. Personal Information We Collect

When you visit our website, create an account, place an order, contact us, or use our services, we may collect information such as:

* Full name
* Email address
* Telephone number
* Billing address
* Shipping or delivery address
* Order details and purchase history
* Information provided when contacting customer support
* Payment and transaction information
* IP address
* Browser type and device information
* Website usage information
* Cookie and similar technology information

We only collect information that is reasonably necessary for operating our website, processing orders, providing customer service, improving our services, meeting legal obligations, and protecting our business.

3. How We Collect Information

We may collect personal information in several ways.

Information you provide directly

This may happen when you:

* Create a customer account
* Place an order
* Complete checkout
* Subscribe to communications
* Contact customer support
* Submit a form on our website
* Request a return, refund, or exchange

Information collected automatically

When you browse our website, certain technical information may be collected automatically through cookies and similar technologies. This can include your IP address, browser type, device information, pages visited, and general website activity.

Information from service providers

We may receive information from third-party providers that help us operate our website, process payments, deliver orders, provide analytics, or provide other business services.

 4. How We Use Your Personal Information

We may use your personal information for the following purposes:

* Process and fulfil your orders
* Arrange delivery of your purchases
* Process payments and transactions
* Provide customer support
* Respond to enquiries
* Process returns, refunds, and exchanges
* Send order confirmations and delivery updates
* Maintain customer accounts
* Improve our website and services
* Understand how customers use our website
* Detect and prevent fraud, abuse, and unauthorized activity
* Maintain website and payment security
* Comply with applicable legal and regulatory requirements
* Resolve disputes and enforce our terms and policies
* Send promotional communications where permitted by law and, where required, with your consent

We do not sell your personal information to third parties.

5. Payment Information

Payments made through our website are processed by third-party payment providers.

Depending on the payment options available at checkout, payment methods may include:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Discover
Amazon Pay
Link by Stripe

Your payment information may be processed directly by the relevant payment provider. We do not intentionally store complete payment card details on our website servers.

Payment providers may process your information according to their own privacy policies and security procedures.

6. WooCommerce and WordPress

Our online store operates using WordPress and WooCommerce.

WooCommerce enables us to provide shopping functionality such as product listings, customer accounts, checkout, order processing, and order management.

WordPress and WooCommerce may process information necessary to operate the website and provide requested services. Certain information may also be processed by plugins, hosting providers, payment providers, security services, analytics services, and other tools that we use on our website.

We aim to use reputable services and only provide third parties with information reasonably necessary for them to perform their services.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help provide a functional and secure shopping experience.

Cookies may be used to:

* Keep products in your shopping cart
* Remember website preferences
* Maintain customer sessions
* Improve website performance
* Understand website traffic
* Improve the customer experience
* Support security and fraud prevention
* Measure the effectiveness of website features or marketing, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or checkout process.

Where applicable, cookies that require consent will only be used in accordance with applicable requirements.

8. Sharing Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business.

These may include:

* Payment processors
* Shipping and delivery providers
* Website hosting providers
* WordPress and WooCommerce service providers
* Website security providers
* Analytics providers
* Customer service tools
* Email service providers
* IT and technical service providers
* Professional advisers
* Government, regulatory, or law-enforcement authorities where legally required

We do not sell customer personal information.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

9. Shipping and Delivery

To fulfil your order, we may provide relevant customer information to shipping and delivery providers.

This may include your:

* Name
* Delivery address
* Telephone number
* Email address
* Order or shipment information

This information is provided only when reasonably necessary to deliver your order or provide shipment-related services.

10. Customer Communications

We may use your contact information to communicate with you about:

* Orders
* Payments
* Shipping
* Delivery updates
* Returns and refunds
* Customer service enquiries
* Account-related matters
* Important changes to our services or policies

Where permitted by law, we may also send promotional communications.

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message.

You may continue to receive important non-promotional communications relating to orders, payments, accounts, or services.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted online.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

* Whether you have an active customer account
* Whether we need the information to fulfil an order
* Legal and accounting requirements
* Tax requirements
* Fraud prevention
* Dispute resolution
* Enforcement of our agreements and policies

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

13. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights regarding your personal information, including the right to:

* Request access to personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of personal information in certain circumstances
* Request restriction of processing in certain circumstances
* Object to certain types of processing
* Request data portability where applicable
* Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, contact us using the details provided below. We may need to verify your identity before completing certain requests.

14. Marketing Preferences

If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe option provided in the email.

Unsubscribing from marketing communications does not affect important service communications, such as order confirmations, shipping updates, payment information, or responses to customer enquiries.

15. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices, security, or content of websites that we do not control.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

16. International Data Transfers

Some service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK and applicable UK data-protection rules apply, we will take appropriate steps to ensure that the transfer is permitted and that appropriate protection is provided, as required by applicable law. UK GDPR contains specific requirements for certain restricted international transfers.

17. Children’s Privacy

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond to your concern.

You may also have the right to make a complaint to the relevant data protection supervisory authority under applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We recommend checking this page periodically for the latest version.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.