FAQ

Last updated: May 18, 2026 1. Where do you ship? We currently ship only within the United Kingdom. At this time, we do not offer international shipping. 2. Do you offer free shipping? Yes, we offer free standard shipping on all orders within the United Kingdom. 3. How long does order processing take? Orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day. 4. What is your daily order cut-off time? Orders placed before 4:00 PM (GMT+00:00) London Time will begin processing the same business day. 5. How long does shipping take? After dispatch, delivery usually takes 5–7 business days. 6. What is the total delivery time? The total estimated delivery timeframe is approximately 6–9 business days, including processing and shipping. 7. Will I receive tracking information? Yes, once your order has been dispatched, tracking details (if applicable) will be sent to your email address. 8. What happens if my order is delayed? If your order is delayed, we will notify you as soon as possible and provide an updated estimated delivery date. 9. What payment methods do you accept? We accept secure payments via: Visa Mastercard American Express Discover Maestro UnionPay (where available) PayPal 10. Is my payment information secure? Yes. All payments are processed securely using encrypted payment gateways. We do not store your payment information on our servers. 11. Can I cancel or modify my order after placing it? Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes or cancellations may not be possible. 12. How can I contact customer support? If you have any questions, you can contact us through: Phone (Toll Free): +44 7988 581623 Email: support@fuzzyfreezy.shop Contact Form: https://fuzzyfreezy.shop/contact-us/ 13. What if I entered the wrong shipping address? Please contact us immediately at support@fuzzyfreezy.shop. We can only update shipping details before your order is dispatched. 14. Do you offer refunds or returns? Yes, please review our Refund and Return Policy page for complete details regarding returns, exchanges, and refunds.