FAQ
Welcome to the FuzzyFreezy FAQ page. Below you’ll find answers to some of the most frequently asked questions about our products, ordering process, shipping, payments, returns, and customer support. If you need any additional assistance, please don’t hesitate to contact us.
1. Shipping & Delivery
Where do you deliver?
We currently deliver to customers throughout the United Kingdom.
Do you offer free shipping?
Yes. We offer Free Standard Shipping on all UK orders.
How long does delivery take?
United Kingdom (UK)
- Order Cut-Off Time: 4:00 PM (GMT), Monday–Friday
- Order Processing Time: 1–2 Business Days
- Estimated Transit Time: 5–7 Business Days
- Estimated Delivery Time: 6–9 Business Days
Which courier companies do you use?
We work with trusted delivery partners such as Royal Mail, Evri, DPD, and other reliable courier services depending on your location and order.
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link so you can monitor your delivery.
2. Orders & Payments
Which payment methods do you accept?
We accept secure online payments, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Discover
- Amazon Pay
- Link by Stripe
Is my payment information secure?
Yes. Our website is powered by WordPress and WooCommerce and uses SSL (Secure Socket Layer) encryption to protect your personal and payment information during checkout. Payments are processed securely through trusted payment gateway providers, and we do not store your card details on our servers.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date your order is delivered. Returned items must be unused, in their original condition, and include the original packaging where possible.
When will I receive my refund?
After your returned item has been received and inspected, approved refunds are processed back to your original payment method within 7 business days.
4. Products
How can I choose the right product?
Each product page contains detailed descriptions, specifications, and images to help you make an informed purchase. If you need additional information, our customer support team will be happy to assist.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue, and our team will work quickly to resolve it.
5. Website & Account
Do I need to create an account to place an order?
No. You can place an order as a guest. However, creating an account allows you to view your order history and makes future purchases faster.
Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.
Contact Information
Trading Name: FuzzyFreezy
Legal Entity: FUZZYFREEZY LTD
Company Number: 17057782
Registered Office Address: Office 17563 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: support@fuzzyfreezy.shop
Business Hours: Monday – Friday: 9:00 AM – 4:00 PM (GMT+00:00) Greenwich Mean Time (London)
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