Last Updated: July 30, 2026

Welcome to FuzzyFreezy. These Terms of Service explain the rules that apply when you use our website or purchase products from us. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. General Use

By using our website, you confirm that you are legally able to enter into an agreement or have permission from a parent or legal guardian where required.

You agree to use our website and products only for lawful purposes.

You must not use our website for fraudulent, unauthorized, or illegal activities.

We may restrict access to our website or services when reasonably necessary to protect our customers, business, website, or payment systems.

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, and other product information.

Actual product colours may vary slightly depending on your device, monitor, or screen settings.

Product availability, descriptions, specifications, and prices may change from time to time.

We may discontinue or remove products from our website when necessary.

 3. Orders, Processing and Delivery

Orders are normally processed within 1–2 business days, Monday to Friday.

Our estimated delivery time for UK orders is approximately 6–9 business days, including processing and transit.

Our daily order cut-off time is 4:00 PM GMT, Monday to Friday. Orders placed after the cut-off time, on weekends, or on UK public holidays may be processed on the next available business day.

We currently provide shipping within the United Kingdom.

Standard UK shipping is free on all orders.

Delivery times are estimates and may be affected by courier delays, severe weather, public holidays, high order volumes, or other circumstances outside our reasonable control.

For additional information, please review our Shipping & Delivery Policy.

 4. Payment

We use trusted third-party payment providers to process payments securely.

Payment methods available at checkout may include:

We accept secure online payments, including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Discover
Amazon Pay
Link by Stripe

You agree to provide accurate and complete billing and delivery information when placing an order.

Payment must be successfully authorized before an order can be processed.

For more information, please review our Payment Policy.

 5. Returns and Refunds

Eligible products may be returned within 30 days of receiving your order, subject to the conditions described in our Return & Refund Policy.

Products should generally be returned unused, unworn, and in their original condition with applicable packaging and labels.

If your return has been approved and your refund has not been received within the stated processing period, please contact us at:[support@fuzzyfreezy.shop

(mailto:support@fuzzyfreezy.shop)

Your statutory consumer rights are not affected by our return policy or these Terms of Service.

 6. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, occasional errors, omissions, or outdated information may occur.

Website content is provided for general information and may be updated or corrected when necessary.

 7. Website Availability and Liability

We work to keep our website reliable and available, but we cannot guarantee that it will always operate without interruptions, technical problems, or errors.

We are not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Your statutory consumer rights remain unaffected.

 8. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

Any updated version will be published on this page with a revised date.

We recommend checking this page periodically for the latest version.

 9. Applicable Law

These Terms of Service are governed by the laws applicable in the United Kingdom.

If you are a consumer, nothing in these terms is intended to remove or reduce any mandatory consumer rights or legal protections that apply to you.

 10.Business Information

Trading Name: FuzzyFreezy

Legal Entity: FUZZYFREEZY LTD

Company Number: 17057782

Registered Office Address: Office 17563 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

Email: support@fuzzyfreezy.shop

Business Hours: Monday – Friday: 9:00 AM – 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

Phone: +447988581623