Thank you for shopping with us. We aim to make every order simple and reliable from checkout to delivery. This policy explains our shipping areas, processing times, delivery expectations, and what to do if there is a problem with your order.

Shipping Area

We currently ship orders within the United Kingdom.

Shipping Costs

We offer free standard shipping on all UK orders, with no minimum order value required.

There are no additional standard shipping charges at checkout.

Order Processing

Orders placed before 4:00 PM GMT will begin processing on the same business day. Orders are typically processed and dispatched within 1–2 business days, Monday to Friday. Orders placed after the cut-off time, on weekends, or on UK public holidays will begin processing on the next available business day.

Orders placed before 4:00 PM GMT are normally processed on the same business day. Orders placed after the cut-off time, on weekends, or on UK public holidays will be processed on the next available business day.

Delivery Time

After your order has been processed and dispatched, delivery usually takes 5–7 business days.

The estimated total delivery time, including processing, is approximately 6–9 business days.

Delivery times are estimates and may vary depending on the delivery address, courier operations, weather conditions, and other circumstances outside our reasonable control.

Delivery Partners

We use trusted delivery services to ship orders within the UK. The courier used may vary depending on the delivery address, parcel requirements, and operational availability.

Delivery may be handled by services such as:

Royal Mail
Evri
DPD
Other reputable UK delivery providers where appropriate
Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link, where available.

Tracking information may take some time to become active after the parcel has been handed to the delivery service.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at support@fuzzyfreezy.shop with your order number.

If your order is still missing 3 business days after the estimated delivery period, we will review the shipment and work with the relevant delivery service to investigate the issue.

Undelivered Packages

A package may be returned to us if it cannot be delivered because it was not collected, delivery was refused, or an incorrect or incomplete address was provided.

If you request that a returned package be shipped again, additional delivery charges may apply where applicable.

Delivery services may hold undelivered parcels for a limited period before returning them to the sender.

Lost Shipments

If you believe your order has been lost during delivery, please contact us as soon as possible.

We will review the shipment and, where necessary, work with the relevant courier to investigate the delivery.

If a shipment is confirmed as lost, we will provide an appropriate resolution, such as a replacement where available or a refund, in accordance with our applicable policies and UK consumer law.

Delivery Delays Beyond Our Control

Although we make every effort to deliver orders within the estimated timeframe, unexpected delays can sometimes occur due to circumstances beyond our reasonable control, including:

Severe weather
Courier service disruptions
Strikes
Transport disruptions
UK public holidays
High seasonal demand
Other unexpected operational issues

If a significant delay affects your order, we will make reasonable efforts to keep you informed. Your statutory consumer rights remain unaffected.

Change of Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address change will be possible once your order has been processed or dispatched.

Incorrect or Incomplete Address

Please make sure your delivery information is correct and complete when placing your order.

If an order is returned because an incorrect or incomplete address was provided, additional delivery costs may apply if reshipment is requested.

Order Changes

If you need to change your order, please contact us within 2 hours of placing your order.

After this period, we may be unable to make changes because your order may already be in processing.

Business Information

Trading Name: FuzzyFreezy

Legal Entity: FUZZYFREEZY LTD

Company Number: 17057782

Registered Office Address: Office 17563 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

Email: support@fuzzyfreezy.shop

Business Hours: Monday – Friday: 9:00 AM – 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

Phone: +447988581623